Contact

Our Customer Care Team is available to answer your questions from:

Mon-Fri 10am-9pm 
Sat-Sun 11am-8pm 

If you have any questions or concerns, do not hesitate to contact us in the following ways

• Email: info@charmelegant.com
• Phone: 0701853887
• Pickup Location: Moi Avenue, Sawa Mall, 3rd Floor Shop C15

Frequently Asked Questions

• What are the delivery charges ?

We offer Free Delivery on all our items for esteemed customers.

• Which payment methods are accepted in the Online Shop?

We accept Cash & Mpesa

• How long will delivery take?

Same day delivery within Nairobi

Next day delivery outside Nairobi

• How secure is shopping in the Online Shop? Is my data protected?

All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol

• What exactly happens after ordering?

We will schedule a dispatch with one of our riders to your preferred location.